CUSTOMER SUPPORT

We're here to help! If you have any questions or need assistance with your order, feel free to reach out to us at crystal@myyarnoasis.com. Your satisfaction is our priority, and we aim to respond within 24-48 hours.

Payment Policy

At My Yarn Oasis, we want to make your shopping experience as smooth and stress-free as possible. Here’s everything you need to know about our payment process:

Accepted Payment Methods
We accept the following payment methods:

Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Any other payment methods supported by our online platform

Secure Payment Processing

Your privacy and security are important to us! All transactions are processed through a secure, encrypted gateway. We do not store your payment information, and we take every step to protect your personal data.

Payment Authorization

Please note that all orders are subject to payment authorization. If your payment is declined or not authorized by your card issuer or payment service, we may contact you to resolve the issue.

Currency

All prices on our website are listed in USD (U.S. Dollars). If you are shopping from outside the U.S., please be aware that your bank or payment provider may charge currency conversion fees.

Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. If you do not receive this confirmation, please check your spam folder or reach out to us at [your contact email] for assistance.

Order Cancellation

We strive to process orders quickly, but if you wish to cancel an order, please contact us immediately. Once an order has been shipped, it cannot be canceled, but we will be happy to help with returns or exchanges according to our Return Policy.

Questions?

If you have any questions or concerns about your payment, don’t hesitate to reach out! We’re here to help.

Shipping & Returns

Effective Date: October 8, 2024

At My Yarn Oasis, we strive to ensure a seamless shopping experience from the moment you place your order to when your handcrafted items arrive at your door. Below are our shipping and returns policies.

Processing Time

All items are handcrafted, and order processing takes 3-5 business days.
Custom or made-to-order items may require additional processing time. Estimated shipping times for custom orders will be communicated during checkout or through email confirmation.

Shipping Rates

We offer flat-rate shipping for all domestic U.S. orders.
Free shipping is available for orders over $75.
Shipping rates for international orders vary depending on the destination and weight of the package. You will be provided with a shipping estimate at checkout.

Delivery Time

Domestic (U.S.): Standard shipping typically takes 3-7 business days.
International: Delivery times vary depending on the destination but generally take 10-21 business days. Customs processing may cause additional delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

Lost or Delayed Packages

If your package is delayed or lost during shipping, please contact us at support@myyarnoasis.com, and we will work with the carrier to resolve the issue.

Returns & Exchanges

We want you to love your purchase from My Yarn Oasis! If you're not completely satisfied, please review our return and exchange policy below.

Returns

Eligibility: We accept returns for unused and undamaged items in their original packaging within 14 days of delivery.
Non-Returnable Items: Custom orders, digital downloads, and sale items are final and not eligible for return.
Return Process: To initiate a return, please email us at support@myyarnoasis.com with your order number and reason for return. Once approved, we will provide instructions for returning your item(s).
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to be processed.

Exchanges

We accept exchanges for eligible items within 14 days of delivery. If you'd like to exchange an item, please contact us at support@myyarnoasis.com. Customers are responsible for shipping costs associated with returning the original item and receiving the exchanged item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@myyarnoasis.com within 7 days of delivery, and we will gladly send a replacement or issue a full refund at no extra cost.

Privacy Policies

At My Yarn Oasis, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect any information that you provide to us when using our website and services.

Information We Collect

We collect information to provide a better experience when you visit our website, make purchases, or interact with us. The types of information we may collect include:

Personal Information: Name, email address, mailing address, phone number, payment details, and any other information you provide when placing an order or subscribing to our newsletter.
Non-Personal Information: Data related to your browsing behavior on our website, such as IP address, browser type, and cookies.

How We Use Your Information

We use the information collected to:

Process and fulfill orders
Provide customer service and respond to inquiries
Send updates on new products, promotions, and events (if you’ve opted in)
Improve our website, products, and services
Prevent fraudulent transactions and ensure website security

Cookies

Our website uses cookies to improve your browsing experience. Cookies allow us to remember your preferences and track your activity on our site. You can control your cookie preferences through your browser settings.

Data Sharing

We respect your privacy and do not sell, trade, or share your personal information with third parties except:

Service Providers: We may share your information with trusted service providers to fulfill orders, process payments, and deliver products.
Legal Obligations: We may disclose your information if required to do so by law or in response to valid legal requests.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Choices

You may choose to restrict or control the collection of your personal information in the following ways:

Opt-Out of Marketing Emails: If you no longer wish to receive promotional emails, you can unsubscribe at any time using the link in the email.
Correct or Update Your Information: You can request corrections to your personal information by contacting us at support@myyarnoasis.com.

Children's Privacy

Our website is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: crystal@myyarnoasis.com